Privacy Policy

Last updated: November 6, 2025

1. Introduction

Welcome to OneWayToPark. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our parking payment services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number)
• Payment information (credit/debit card details, billing address)
• Vehicle information (license plate number, vehicle make/model)
• Location data (parking location, GPS coordinates when using our app)
• Account credentials (username, encrypted password)

2.2 Automatically Collected Information

We automatically collect certain information when you use our services:

• Device information (device type, operating system, browser type)
• Usage data (app interactions, parking session details)
• Log data (IP address, access times, pages viewed)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Processing parking payments and managing your account
• Providing customer support and responding to inquiries
• Sending important notifications about your parking sessions
• Improving our services and developing new features
• Preventing fraud and ensuring security
• Complying with legal obligations
• Marketing communications (with your consent)

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in operating our services, including payment processors, cloud hosting providers, and customer support platforms.

4.2 Parking Operators

We share necessary information with parking facility operators to facilitate your parking sessions and resolve any disputes.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights and safety.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Secure payment processing through PCI DSS compliant providers
• Regular security audits and vulnerability assessments
• Access controls and employee training on data protection
• Incident response procedures for data breaches

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Account information: Until you delete your account plus 7 years for legal compliance
• Payment information: As required by financial regulations (typically 7 years)
• Parking session data: 3 years for dispute resolution and analytics
• Marketing data: Until you unsubscribe or withdraw consent

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Restriction: Limit how we process your information
• Objection: Object to certain types of processing
• Withdraw consent: Withdraw consent for marketing communications

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential cookies: Required for basic functionality
• Analytics cookies: Help us understand how you use our services
• Marketing cookies: Used for targeted advertising (with consent)

You can manage cookie preferences through your browser settings or our cookie consent tool.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a prominent notice in our app

Your continued use of our services after the effective date constitutes acceptance of the updated policy.

12. Contact Us

13. Jurisdiction-Specific Information

13.1 California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, sold, or disclosed, and the right to delete personal information.

13.2 European Union Residents (GDPR)

EU residents have rights under the General Data Protection Regulation (GDPR), including the right to data portability, the right to be forgotten, and the right to lodge a complaint with a supervisory authority.

13.3 Other Jurisdictions

We comply with applicable privacy laws in all jurisdictions where we operate. If you have specific questions about your local privacy rights, please contact us.